Frequently Asked Questions
Detailed questions and answers about bonuses, deposits and withdrawals
Detailed questions and answers about bonuses, deposits and withdrawals
at zid baji
From account verification to bonus terms, depositing via bKash or Nagad, and making withdrawals at zid baji — this page has straightforward and detailed answers to the most common questions from players. Browse the sections below one by one.
Verification and Documents
Bonus Terms
Withdrawal
Deposit
Table of Contents
Account Security
Verification and Documents
To ensure account security and smooth payments, zid baji verifies identity in certain cases. The questions below explain the full process.
zid baji usually verifies your account when you make your first withdrawal request. However, verification may also be required in cases of unusual login activity or large transactions. This process is to protect your account and ensure that only the actual account owner can withdraw funds. Withdrawals will not be processed until verification is complete.
For identity verification at zid baji, a National ID card (NID) is the easiest and fastest accepted document. A passport or birth registration certificate is also accepted. The document image must be clear and readable — if it is blurry or has marks over it, you may need to upload it again. Contact live chat directly for assistance.
Yes. zid baji uses SSL encryption, which keeps the documents you upload secure. Personal information is stored only for verification purposes and is not shared with third parties. For more details, read the Privacy Policy page.
Under zid baji rules, the name on your mobile wallet (bKash, Nagad, Rocket) or bank account must match the name used when registering your account. Payments cannot be processed to a wallet with a different name. It is therefore important to provide the correct name at the time of registration.
The option to change your name after registration is limited. If there is a spelling mistake or any issue, contact live chat as soon as possible. If you provide the correct documents, the support team will review the matter. It is best to enter your name correctly from the start, as it appears on your NID.
The time it takes to complete verification depends on whether the correct documents have been provided. If the documents are clear and complete, the process is completed quickly. If there is any delay or it gets stuck, contact zid baji's 24/7 live chat — the team provides support in both Bengali and English.
Offers and Rewards
Bonus Terms
Find everything here — from how to claim the welcome bonus at zid baji to how to complete wagering.
If a bonus is not used within the specified time or the wagering is not completed, the bonus balance may be cancelled automatically. The expiry period is generally fixed and may differ depending on the type of bonus. Check the 'Bonus' section of your account to see the expiry of any active bonus.
If for any reason you want to cancel an active bonus, let the support team know via live chat. Keep in mind that cancelling a bonus will also cancel any winnings earned from that bonus. This option can be chosen if you want to place bets without a bonus. You can find full details on the Terms and Conditions page.
Log in to zid baji and make your first deposit of at least ৳500 to receive a 200% bonus, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving a total balance of ৳3,000 — however, the ৳2,000 bonus requires 10x wagering, meaning a total of ৳20,000 must be wagered. The bonus is added to your account automatically.
Wagering is generally counted across most games including slots, live casino and cricket betting. However, some games may be excluded depending on the bonus — for example, the zid baji Slot Festival bonus is only usable on slot games. The specific games eligible for a particular bonus are stated in the bonus terms.
The weekly zid baji reward can be claimed once per week on any deposit. You receive a 30% bonus on your deposit, up to a maximum of ৳5,000, with 15x wagering. For example, if you deposit ৳2,000 the bonus is ৳600, and the wagering required is ৳600 × 15 = ৳9,000. The minimum deposit is ৳500.
The cricket season bonus is added to your account automatically when you deposit for cricket betting. You receive a 40% bonus on your deposit, up to a maximum of ৳6,000, with 18x wagering. For example, if you deposit ৳2,000 the bonus is ৳800, and the wagering required is ৳800 × 18 = ৳14,400. This bonus is particularly useful during BPL and T20 World Cup.
Payment Process
How to Withdraw Money
The most common withdrawal questions at zid baji are answered here — including how it works at night or on weekends.
Yes, but the condition is that the wagering must be completed. For the welcome bonus, you need to wager 10x the bonus amount. For example, if you receive a ৳8,000 bonus on a ৳8,200 deposit, your total balance is ৳16,200 — and you can withdraw that portion only after completing ৳8,000 × 10 = ৳80,000 in wagering.
No. The withdrawal process at zid baji runs seven days a week, twenty-four hours a day. Even if you make a request at night or on a public holiday, payment is generally completed within 1 hour. This applies to all methods — bKash, Nagad, Rocket and bank transfer.
No. zid baji only sends withdrawals to a mobile wallet or bank account in the name of the registered account holder. Withdrawals to a family member's or friend's number are not possible. This rule is in place for financial security and every transaction is verified.
A pending status means the request is being processed. It is usually completed within 1 hour. If more time has passed and the payment has not arrived, contact the zid baji support team via live chat and provide the request details — they will resolve it promptly.
The minimum withdrawal amount at zid baji is ৳1,000. Withdrawals below this amount are not possible. This minimum limit is the same for all methods — bKash, Nagad, Rocket and bank transfer. Before withdrawing, make sure your account balance is sufficient.
Payment Methods
Deposit Questions
Find answers here to common questions about depositing money at zid baji — bKash, Nagad, Rocket or bank transfer.
The minimum deposit at zid baji is ৳500, and this is the same for all payment methods — slot games, live casino or sports betting. You can start with just ৳500 and a 200% bonus is also available on your first deposit.
zid baji currently has four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank can be used. The minimum deposit is ৳500 for all methods.
Log in to your account, go to the 'Deposit' section and select bKash. Fill in the form with the amount sent to the designated number and the transaction ID. If the deposit is successful, the balance is usually updated within a few minutes. If you have any issues, get help via live chat.
Yes, the Nagad process is the same. Select Nagad on the deposit page, send the payment to the provided number and enter the transaction reference number. At zid baji, Nagad, bKash and Rocket are all accepted equally. The minimum amount is ৳500 and there are no extra charges.
First, wait a little while — sometimes there can be a slight delay due to network issues. If the balance still does not appear, contact zid baji live chat with a screenshot of the payment or the transaction ID. The support team will verify and resolve the matter quickly.
Yes, all deposit methods at zid baji, including Rocket, operate through SSL-encrypted channels. No payment information is shared with third parties. Rocket users can send payments directly from the mobile banking app, and you can get started with a minimum deposit of ৳500.
Still have questions? Get direct support
If you did not find your answer on this page, the zid baji support team is ready to help seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
The Responsible Gaming page has the 21+ age rule and safe gaming guidelines.
24/7 Live Chat
Click the chat icon on any page of the site to connect directly. You can chat in Bengali.
Email Support
For detailed issues, contact us by email: [email protected]