zid baji Privacy Policy
At zid baji, the privacy of your personal information matters greatly to us. This policy clearly explains what information is collected, how it is used, and how it is kept secure.
1 Introduction and Scope
This privacy policy ("Policy") applies to all services, websites, and mobile applications of the zid baji platform. By registering, logging in, or using any service on zid baji, you agree to the terms of this policy.
We follow applicable data protection regulations in Bangladesh and treat your personal information with the utmost care. This platform is for individuals aged 21 and above only — we do not knowingly collect information from minors. To learn more about our overall services, you may read our About Us page.
2 What Information We Collect
zid baji may collect the following types of information:
2.1 Identity Information
- Full name, date of birth, and gender
- National ID number or passport number (for identity verification)
- Email address and mobile number
- Current address
2.2 Account and Transaction Information
- Username and password (stored in encrypted form)
- Deposit and withdrawal details — records of transactions made via bKash, Nagad, Rocket, or bank transfer
- Betting and gaming activity history
- Bonus usage and wagering information
2.3 Technical Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Site access times, pages visited, and session information
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Records of communication with us via live chat or email
- Details of complaints or requests
3 Purpose of Data Collection
zid baji uses your information for the following purposes:
- Account management: To handle registration, identity verification (KYC), and secure login.
- Service delivery: To operate gaming, betting, deposit, and withdrawal activities.
- Financial transaction processing: To ensure secure payments via bKash, Nagad, Rocket, and bank transfer.
- Customer support: To provide assistance via 24/7 live chat and email.
- Fraud prevention: To detect suspicious activity and maintain platform security.
- Personalised experience: To improve services based on your preferences and usage patterns.
- Legal compliance: To meet applicable laws and regulations.
- Marketing communications: To send relevant offers and updates, subject to your consent.
4 Information Sharing and Third Parties
zid baji does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:
- Payment processors: With payment providers such as bKash, Nagad, Rocket, and banks to complete transactions.
- Technology and service partners: With technology providers that assist in operating the site, who are legally bound to keep information confidential.
- Law enforcement agencies: Where required by court order or legal obligation.
- Business restructuring: In the event of corporate changes such as mergers or acquisitions, though this policy will remain in effect in such cases.
Your information is not shared with any third party outside the cases listed above.
5 Cookies and Tracking Technologies
zid baji uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help make our site more functional and usable.
5.1 Types of Cookies
- Essential cookies: Required for login sessions and security — the site cannot function properly without them.
- Functional cookies: To remember your preferences and language settings.
- Analytical cookies: To understand which pages of the site are used most.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, doing so may limit some site functionality.
6 Data Security Measures
To keep your information secure, zid baji has put in place multiple technical and organisational measures:
- SSL encryption: All communication between you and the site is secured using SSL technology.
- Password hashing: Your password is never stored directly — only an encrypted hash is kept.
- Access controls: Only authorised staff can access information on a need-to-know basis.
- Regular security audits: System vulnerabilities are identified and addressed promptly.
- Data backups: Regular backups are maintained to prevent data loss.
That said, no system on the internet can guarantee 100% security. We make every effort, but absolute security cannot be guaranteed.
7 Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, prevent fraud, or resolve disputes.
Once the required retention period ends, your information is securely deleted or anonymised.
8 Your Rights
You have the following rights regarding your information:
- Right to access: You may ask what information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you may request deletion of your information, though this may be limited where legal obligations apply.
- Right to restrict processing: In certain cases you may request that processing of your information be restricted.
- Right to withdraw consent: You may withdraw your consent to marketing communications at any time.
To exercise these rights, contact our support team via 24/7 live chat or write to us by email: [email protected]
9 Protection of Minors
All services of zid baji are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we are informed that a minor has registered, their account and associated information will be deleted immediately.
To learn more about responsible gaming practices, read our Responsible Gaming section, which offers guidance on maintaining healthy gaming habits.
10 International Data Transfers
In some cases, your information may be stored or processed outside Bangladesh on technology infrastructure. For such transfers, we ensure that receiving organisations follow adequate data protection standards. We work only with service providers that are contractually bound to keep your information secure.
11 Changes to This Policy
zid baji may update this privacy policy when needed. In the event of a significant change, a notice will be posted on the site and/or sent to your registered email. Continued use of the site after a change will be taken as your acceptance of the updated policy.
If you have any questions about this policy, and to learn more about the terms of our services, please read our Terms and Conditions page.
12 Contact Us
To ask any questions about this privacy policy, raise concerns, or exercise your rights, please get in touch with us:
- Live chat: Via the site's 24/7 live chat, in Bengali and English.
- Email: [email protected]
Our support team is available around the clock in both Bengali and English. For answers to common questions, visit our FAQ section, where detailed answers to frequent queries are provided.